Department of Public Health, Facility Licensing and Investigations Section (FLIS)

How the official source says to file

• Use FLIS Complaint Submission for concerns about treatment, care or services received or not received in a licensed facility. Anyone with knowledge of the concern may report; examples include neglect, unsafe conditions, inadequate staffing or poor care.
• Complete the online form as fully as possible, including your contact details and names/phone numbers of people with whom you already filed a complaint. Prepare the facility name, patient or resident involved, dates and a factual account to help identify the concern.
• Save the confirmation number provided after successful submission for follow-up. This guide does not establish that opening the form or contacting a help desk files a complaint.
• For help with complaint submission, use FLIS’s linked help-desk ticket service. DPH also lists 800-828-9769 for its Hospice and Medicare Home Health complaint hotlines. Patient-record release, representative-authority and signature requirements were not established; ask before sending another person’s records.

Supporting guidance: Connecticut: FLIS complaint submission ↗

What this route may not provide

An assisted living service agency is the listed licensed category; do not assume every housing or residence issue falls within that service license. DPH separately says ordinary doctor, counseling and therapy offices are not licensed as offices. Individual professional complaints use a different process. FLIS also performs federal certification for certain institutions, which is distinct from its state licensing role. Financial remedies and ordinary billing/insurance jurisdiction were not established.

Supporting guidance: Connecticut: licensed facility categories ↗Connecticut: practitioner versus facility complaints ↗

Do not guess about confidentiality

The checked facility instructions request contact information but do not establish anonymous acceptance, identity protection from the facility or public-record treatment. Ask FLIS about these separately, especially when the report concerns a child, another adult or sensitive treatment records. Do not borrow the practitioner complaint form’s release rules.

Ask promptly; filing deadline unverified

A filing deadline was not established by this check; ask promptly. No facility investigation completion target was established. Provider event-reporting obligations and consumer complaint deadlines are different questions.

What may happen after filing

FLIS’s stated role includes investigating licensed-facility clinical care and services. Keep the complaint confirmation number and ask FLIS how to supply additional evidence, check status and obtain the outcome. The checked instructions do not promise a particular investigation result.

Supporting guidance: Connecticut: licensed facility categories ↗Connecticut: FLIS complaint submission ↗

Prepare a reviewable submission

State the concern you want reviewed, give a short chronology and factual consequences, and explain your request. Keep supporting records and follow the receiving authority’s instructions before attaching or sending them.