Authority and scope
Check the professional and concern
DPH licenses and investigates individual physicians, including osteopathic physicians, and physician assistants. Use its practitioner complaint process. Hospitals and other licensed facilities have a separate DPH route; the department does not license ordinary medical offices or their administrative staff.
Supporting guidance: Connecticut DPH: regulated practitioner professions ↗Connecticut DPH: Reporting a Complaint ↗
How the official source says to file
- Use a separate petition form for each practitioner. Identify the patient, practitioner, incidents, witnesses, other treating providers, and your relationship to the patient; attach supporting copies.
- Sign the petition and complete the medical-record release. The current webpage requires notarization for complaints against physicians and physician assistants. A legal guardian should provide court documents as the form requests.
- Email the completed packet to DPH.PLISComplaints@ct.gov, fax it to 860-707-1916, or mail it to Practitioner Investigations Unit, MS#12HSR, P.O. Box 340308, Hartford, CT 06134-0308.
Supporting guidance: Connecticut DPH: Reporting a Complaint ↗Connecticut DPH: practitioner complaint FAQ ↗Connecticut DPH: complaint and records-release packet ↗
What this route may not provide
DPH action concerns the professional's license, such as a reprimand, practice restrictions, or remedial education. It cannot obtain compensation or recover fees for you. Ordinary billing disputes, rude staff, waiting times, and personality conflicts generally fall outside this process; fraudulent charges can raise a different issue.
Supporting guidance: Connecticut DPH: practitioner complaint FAQ ↗
Do not guess about confidentiality
The form requests your identity and signature; anonymous acceptance was not established. DPH warns that complaints and supplied information may be disclosed under Freedom of Information laws. The release also authorizes records to be shared with the practitioner and their legal representative.
Supporting guidance: Connecticut DPH: Reporting a Complaint ↗Connecticut DPH: complaint and records-release packet ↗
Expect acknowledgment within two weeks
The webpage says acknowledgment should arrive within two weeks; follow up if it does not. That is a receipt estimate, not an investigation deadline. A filing deadline was not established by this check for MDs, DOs, or PAs; ask DPH promptly.
Supporting guidance: Connecticut DPH: Reporting a Complaint ↗
What may happen after filing
DPH acknowledges the complaint and opens an investigation when the allegations fall within its authority. Any resulting action is administrative. The checked material does not promise a fixed investigation duration.
Supporting guidance: Connecticut DPH: practitioner complaint FAQ ↗
Prepare a reviewable submission
State the concern you want reviewed, then add a short chronology, best supporting records, factual consequences, and a specific request for review.
Sources and scope
Connecticut DPH: Reporting a Complaint ↗
Practitioner route, submission methods, notarization, public disclosure and acknowledgment.
Source checked: September 19, 2026
Connecticut DPH: regulated practitioner professions ↗
Physician, osteopathic physician and PA licensing/investigation categories.
Source checked: September 19, 2026
Connecticut DPH: practitioner complaint FAQ ↗
Separate complaints, jurisdiction, administrative outcomes and financial limits.
Source checked: September 19, 2026
Connecticut DPH: complaint and records-release packet ↗
Preparation, signature, physician notarization language, representative documents and disclosure of records.
Source checked: September 19, 2026
Source check: September 19, 2026. This records a review of the linked material, not a decision about your case. No clinical or legal reviewer is identified for this guide. Confirm current instructions with the receiving authority.