Department of Consumer Protection, Drug Control Division; Commission of Pharmacy

How the official source says to file

• Prescription errors: email the form to DCP.RxError@ct.gov, or email the requested information if you cannot complete it. Mail is also accepted at Drug Control Division, 450 Columbus Blvd., Suite 901, Hartford, CT 06103; fax 860-706-1350.
• Provide patient and complainant details, pharmacy and pharmacist if known, prescription number, prescribed/dispensed medication and strength, fill/discovery dates, chronology, contacts and where evidence is held. Include photographs if available. The checked one-page form does not contain a signature or notarization field.
• Other pharmacy-operation complaints: follow the pharmacy-specific instruction to email DCP.DrugControl@ct.gov. Ask staff about any further records authorization needed.

Supporting guidance: Connecticut: pharmacy complaint instructions ↗Connecticut: Drug Control complaint form ↗

What this route may not provide

The pharmacy instructions exclude medication pricing, fees and billing disputes, and direct copay, prior-authorization and insurance concerns to the Insurance Department. A refused transfer is not automatically misconduct: the page notes legal restrictions. DCP does not act as an individual’s attorney.

Supporting guidance: Connecticut: pharmacy complaint instructions ↗Connecticut: general DCP complaint guidance ↗

Do not guess about confidentiality

DCP’s general complaint guidance says submissions become part of the official record, may be accessible under FOIA and may be given in full to the business. It permits anonymous online complaints but warns of investigation and update limits; anonymous acceptance for the pharmacy-specific email routes was not established.

Supporting guidance: Connecticut: general DCP complaint guidance ↗

Ask promptly; pharmacy filing limit not established

A filing deadline was not established by this check; ask promptly. General consumer-resolution estimates are not verified completion times for a pharmacy investigation.

What may happen after filing

Drug Control investigates and the Commission reviews complaints. Ask staff how receipt and further-information requests will be handled.

Supporting guidance: Connecticut: pharmacy complaint instructions ↗

Prepare a reviewable submission

State the concern you want reviewed, give a short chronology and factual consequences, and explain your request. Keep supporting records and follow the receiving authority’s instructions before attaching or sending them.