Delaware Board of Pharmacy; Division of Professional Regulation Investigative Unit

How the official source says to file

• Use the DELPROS File A Complaint form and select the appropriate profession. Provide your contact details, the subject’s name and location, any known license number, and business details when the pharmacy is involved.
• Describe dates, times, locations and conduct; include the patient’s name and birth date for a health-profession complaint. The form asks about supporting documents and lets you add witnesses. Later signature or patient-release requirements were not established; follow staff requests.
• For assistance or uncertainty about the respondent, call 302-744-4500 and ask for an investigator before filing.

Supporting guidance: Delaware: filing a DPR complaint ↗Delaware: DELPROS complaint intake ↗

What this route may not provide

DPR excludes ordinary insurance coverage/denials, consumer-fraud or billing disputes, corporate matters and contractual disputes from this licensing intake. Identify a specific pharmacy-practice concern rather than relying on ownership or a financial disagreement alone. A refund or damages remedy was not established by the checked instructions.

Supporting guidance: Delaware: filing a DPR complaint ↗

Do not guess about confidentiality

The instructions request your name and contact details. DPR may withhold identity case by case, but says that obtaining medical records can make disclosure unavoidable. Complaint information is sent to the respondent. This is not a promise of anonymous acceptance; you may need to testify.

Supporting guidance: Delaware: filing a DPR complaint ↗Delaware: investigative FAQs ↗

Ask promptly; response and update times are separate

A filing deadline was not established by this check; ask promptly. DPR describes acknowledgement and respondent notice within 15 days, a 20-calendar-day respondent answer period, and progress updates at least every 90 days. These are handling intervals.

Supporting guidance: Delaware: filing a DPR complaint ↗

What may happen after filing

The Investigative Unit handles the complaint and seeks the respondent’s information. The Board adjudicates professional complaints and may impose disciplinary sanctions. Ask the assigned investigator about progress.

Supporting guidance: Delaware: Board of Pharmacy ↗Delaware: filing a DPR complaint ↗

Prepare a reviewable submission

State the concern you want reviewed, give a short chronology and factual consequences, and explain your request. Keep supporting records and follow the receiving authority’s instructions before attaching or sending them.