Care first. Seek urgent medical or dental attention for serious or worsening symptoms. Researching or preparing a complaint should never delay treatment.

Hawaii · Dental

Hawaii Board of Dentistry; Regulated Industries Complaints Office (RICO)

Complaint instructions checked against the linked sources, with limitations and known conflicts. Confirm that the authority covers your concern.

Authority and scope

Check the license and concern

The Board licenses dentists and dental hygienists, including community-service credentials. RICO receives licensing complaints and unlicensed-activity reports. Separate assistant, therapist, or denturist credential routes were not established; ask RICO about the person's exact role.

Supporting guidance: Hawaii: Board of DentistryHawaii: RICO overview

Submission

How the official source says to file

  • Start with the Formal Complaint link on RICO's filing page; its separate Unlicensed Activity Tip is for suspected unlicensed work.
  • The official FAQ instructs you to organize relevant records, invoices, payments, correspondence and photographs, and include copies. Review, date and sign the complaint; health complaints also require a signed records-release authorization.
  • Detailed online fields and an alternative paper submission address were not established here. Ask RICO at 808-586-2670 or 1-844-808-3222 for filing assistance.

Supporting guidance: Hawaii: RICO filing pageHawaii: RICO complaint FAQHawaii: RICO overview

Limits

What this route may not provide

RICO enforces licensing laws and does not represent you in recovering money. Ordinary contract, billing and personality disputes may be outside its jurisdiction. Enforcement and compensation are not guaranteed.

Supporting guidance: Hawaii: RICO complaint FAQ

Anonymity

Do not guess about confidentiality

RICO accepts anonymous reports, but those reporters receive no updates. For identified complainants, RICO discloses identity and allegations to the respondent. Supporting records generally are not public unless law or enforcement requires disclosure.

Supporting guidance: Hawaii: RICO complaint FAQ

Complaint timing

Ask promptly; no filing deadline verified

A filing deadline was not established by this check; ask promptly. RICO says cases may take months, a year, or longer. Private compensation claims have separate timing requirements.

Supporting guidance: Hawaii: RICO complaint FAQ

Process

What may happen after filing

Consumer Resource Center staff screen jurisdiction and suitability. Investigators gather evidence, and legal staff may pursue discipline or unlicensed-practice enforcement. Many matters close informally; complainants may be interviewed or called to testify.

Supporting guidance: Hawaii: RICO overviewHawaii: RICO complaint FAQ

Evidence

Prepare a reviewable submission

State the concern you want reviewed, give a short chronology and factual consequences, and explain your request. Keep supporting records and follow the receiving authority’s instructions before attaching or sending them.

Read the linked authority and process information ↗

Sources and scope

Some agency-linked forms and destinations could not be read. Source-check dates apply to the material listed below; they do not establish that every linked portal was inspected or a complaint submitted.

Source check: September 19, 2026. This records a review of the linked material, not a decision about your case. No clinical or legal reviewer is identified for this guide. Confirm current instructions with the receiving authority.

A state authority is one checkpoint—not the entire accountability system.

Compare the available routes →