Authority and scope
Check the license and concern
Dentists, dental hygienists and registered dental assistants. Anyone may complain about possible Dental Practice Act or rule violations. Identify the individual involved; the current form says a business name alone is insufficient.
Supporting guidance: Kentucky: complaints and investigations ↗Kentucky: complaint and records release ↗
How the official source says to file
- Complete and sign the official complaint form with dates, locations, witnesses, practitioner identity and factual allegations. Initial continuation pages and attach supporting documents.
- The packet includes a patient-or-guardian records authorization covering relevant medical, dental and billing information for one year. The webpage calls it necessary when applicable; for treatment complaints, complete it or ask staff what is required.
- Mail to 312 Whittington Parkway, Suite 101, Louisville, KY 40222; fax to 502-429-7282; email kbd@ky.gov; or deliver in person as the FAQ permits.
Supporting guidance: Kentucky: complaints and investigations ↗Kentucky: complaint and records release ↗
What this route may not provide
The Board protects patient health and safety. It generally excludes fee disputes and cannot order financial restitution or criminal penalties. A licensing complaint does not provide an award of money damages.
Supporting guidance: Kentucky: complaints and investigations ↗
Do not guess about confidentiality
Signed complaints generally identify the complainant to the professional. The FAQ describes emergency exceptions for infection-control concerns or impairment; discuss anonymity with staff. Formal-action records may include the complaint and hearing evidence and become public; patient treatment records remain protected.
Supporting guidance: Kentucky: complaints and investigations ↗
Ask promptly; no filing deadline verified
A filing deadline was not established by this check; ask promptly. Investigations can take months. The FAQ's 20-day response period is for the licensee after notification, not a deadline for patients to file.
Supporting guidance: Kentucky: complaints and investigations ↗
What may happen after filing
Staff investigate and the Law Enforcement Committee reviews evidence. It can dismiss, gather more information, propose settlement or send a case to hearing. Both parties receive the final decision; disciplinary action is not automatic.
Supporting guidance: Kentucky: complaints and investigations ↗
Prepare a reviewable submission
State the concern you want reviewed, give a short chronology and factual consequences, and explain your request. Keep supporting records and follow the receiving authority’s instructions before attaching or sending them.
Sources and scope
Kentucky: complaints and investigations ↗
Scope, filing methods, limits, anonymity exceptions, public records and review.
Source checked: September 19, 2026
Kentucky: complaint and records release ↗
Form marked CMRF0826, individual identification, signatures, continuation pages and one-year authorization.
Source checked: September 19, 2026
Source check: September 19, 2026. This records a review of the linked material, not a decision about your case. No clinical or legal reviewer is identified for this guide. Confirm current instructions with the receiving authority.