Authority and scope
Check the professional and concern
The Board of Nursing regulates RN, LPN, and APRN licenses. DLI investigates unlawful or unprofessional regulated practice, including unlicensed practice. Its instructions direct nurse aide and facility complaints to DPHHS.
Supporting guidance: Montana Board of Nursing ↗DLI complaint instructions ↗
How the official source says to file
- Use DLI's preferred secure online complaint form or its downloadable paper form.
- Identify the professional, credential, business, and contact details. Describe dates, locations, and events chronologically, and identify witnesses or others holding evidence.
- Explain whether you witnessed the conduct and how you learned about it. The paper form asks for copies of evidence such as records, photographs, contracts, or correspondence. Use extra pages if needed.
- The online form requests your name and email and explains electronic communication. Both forms include an affirmation that the information is true and authorization to use identifying information in investigating or proving misconduct.
- Sign and date a paper complaint, then email DLIBSDCOMPLAINTS@MT.GOV or mail Compliance Unit, PO Box 200514, Helena, MT 59620-0514.
Supporting guidance: DLI complaint instructions ↗Secure DLI complaint form ↗DLI paper complaint form ↗
What this route may not provide
DLI cannot award personal monetary damages or resolve private disputes. Staff do not represent the complainant.
Supporting guidance: DLI complaint instructions ↗
Do not guess about confidentiality
Anonymity generally is unavailable; contact the Compliance Unit about serious identification-related risks. Complaints normally go to the subject. Investigation and dismissed complaints are confidential, subject to court orders; final orders are public.
Supporting guidance: DLI complaint instructions ↗
No filing deadline established here; ask DLI promptly.
The reviewed instructions do not establish a public nursing filing deadline. Investigation lasting months or longer is a processing estimate, not a filing rule.
Supporting guidance: DLI complaint instructions ↗
What may happen after filing
Staff assess jurisdiction and gather documents and witness information. A screening panel dismisses or finds reasonable cause to proceed and notifies both sides. Sanctions can include reprimand, fines, restrictions, suspension, or revocation.
Supporting guidance: DLI complaint instructions ↗
Prepare a reviewable submission
State the concern you want reviewed, then add a short chronology, best supporting records, factual consequences, and a specific request for review.
Sources and scope
Montana Board of Nursing ↗
RN, LPN, and APRN licensing scope and complaint contacts.
Source checked: September 19, 2026
DLI complaint instructions ↗
Jurisdiction, limits, delivery, anonymity, confidentiality, screening, and DPHHS exclusions.
Source checked: September 19, 2026
Secure DLI complaint form ↗
Actual online fields, evidence, email communication, and affirmation.
Source checked: September 19, 2026
DLI paper complaint form ↗
Actual paper form, signature, chronology, and delivery.
Source checked: September 19, 2026
Source check: September 19, 2026. This records a review of the linked material, not a decision about your case. No clinical or legal reviewer is identified for this guide. Confirm current instructions with the receiving authority.