Nebraska DHHS Public Health Investigations / Health Facility Investigations

How the official source says to file

• For a professional complaint, use the public complaint intake or signed paper form. Provide the person's identity, dates, facts, patient information and witnesses; the paper form asks whether you will testify. Mail to Public Health Investigations, PO Box 94722, Lincoln, NE 68509, or fax 402-742-8335. The agency expressly says not to email allegations.
• For a facility complaint, use the facility form, call 402-471-0316, fax 402-742-2389, or mail Health Facility Investigations, Licensure Unit, PO Box 94669, Lincoln, NE 68509-4669. Its form requests facility and patient identification, incident details and a narrative.
• The facility form permits supporting information by email to DHHS.HealthFacilityInvestigations@nebraska.gov. This is a different route from the professional program's no-email instruction.

Supporting guidance: Public Health Investigations ↗Nebraska professional complaint intake ↗Public complaint form against a license holder ↗Health care facilities and services complaints ↗Nebraska facility complaint form ↗

What this route may not provide

Public Health Investigations does not arbitrate fee, insurance or employment disputes or ordinary rudeness. Its professional review can lead to licensing enforcement. The checked facility instructions concern licensing compliance; they do not establish personal compensation or insurance-payment remedies.

Supporting guidance: Public Health Investigations ↗Health care facilities and services complaints ↗

Do not guess about confidentiality

Professional investigations protect identity absent written authorization during investigation, but allegations may be disclosed when consented to or necessary, and identity can become public in a contested case. The professional paper form has an anonymity request. Facility guidance calls complaints confidential; its anonymous-filing and subject-disclosure details were not established.

Supporting guidance: Public Health Investigations ↗Public complaint form against a license holder ↗Health care facilities and services complaints ↗

Consumer filing deadline not established

A filing deadline was not established by this check; ask promptly. Professional screening considers excessive delay. The stated 30-day mandatory-reporting rule concerns regulated professionals, not a general patient deadline.

Supporting guidance: Public Health Investigations ↗

What may happen after filing

Professional matters are screened, investigated and reviewed with the relevant board and Attorney General for possible enforcement. Facility review may involve an unannounced inspection, records, interviews, observations or referral to another agency.

Supporting guidance: Public Health Investigations ↗Health care facilities and services complaints ↗

Prepare a reviewable submission

State the concern you want reviewed, give a short chronology and factual consequences, and explain your request. Keep supporting records and follow the receiving authority’s instructions before attaching or sending them.