OPLC; Boards of Psychologists, Mental Health Practice, and Alcohol and Other Drug Use Professionals

How the official source says to file

• Plc 204 requires a written complaint and identifies Complaints@oplc.nh.gov for electronic submission. Plc 202.10(b) requires emailed documents as PDF attachments. Include the practitioner and credential, known license number, facts with dates and places, witnesses, your contact information, and relevant attempts to resolve the matter or reports elsewhere.
• Electronic submission constitutes signature and date. Otherwise, the complainant or authorized representative signs. The signature certifies a grounded, truthful report made for a proper purpose. Keep supporting material and a copy of what you send.
• Identify whether you are the patient, the patient’s authorized representative, or another person. Ask OPLC how the applicable therapy-record protections and any required authorization apply before sending records about someone else.

Supporting guidance: OPLC Plc 100–200 rules ↗RSA 310:9 investigations ↗

What this route may not provide

These professional complaint routes do not establish the regulator for every clinic, program, or privately certified coach. Psychiatrist and psychiatric advanced-practice-nurse concerns use the medical and nursing guides. Boards can impose reprimands, probation, suspension, revocation, and administrative fines. The sanctions provision also allows confidential non-disciplinary concern letters; it does not establish a consumer compensation award.

Supporting guidance: RSA 310:12 sanctions ↗

Do not guess about confidentiality

The rules call for complainant identification and do not establish an anonymous-filing option. Investigation information generally remains confidential until public disciplinary proceedings, with statutory exceptions. A subject ordinarily receives the complaint if investigation proceeds, unless disclosure would risk safety or compromise criminal investigation. Confidentiality does not guarantee the practitioner will not learn the allegations.

Supporting guidance: OPLC Plc 100–200 rules ↗RSA 310:9 investigations ↗

Report promptly; the five-year rule runs from OPLC’s reasonable discovery.

Plc 204 calls for reporting reasonably promptly after the conduct or discovery. RSA 310:9 generally requires allegations to be brought within five years after OPLC reasonably could have discovered the conduct, with exceptions for criminal convictions, relevant discipline elsewhere, and patterns or cumulative conduct. This is not simply five years from the patient’s incident; ask OPLC how it applies.

Supporting guidance: OPLC Plc 100–200 rules ↗RSA 310:9 investigations ↗

What may happen after filing

OPLC screens and investigates alleged misconduct for the relevant board. Supported matters can proceed to discipline, while a board may close a matter or use a confidential concern letter when evidence does not support discipline. Public sanctions are distinct from confidential preliminary investigation.

Supporting guidance: OPLC Plc 100–200 rules ↗RSA 310:9 investigations ↗RSA 310:12 sanctions ↗

Prepare a reviewable submission

State the concern you want reviewed, give a short chronology and factual consequences, and explain your request. Keep supporting records and follow the receiving authority’s instructions before attaching or sending them.