Authority and scope
Check the license and concern
The Board regulates pharmacists, pharmacy technicians, interns, pharmacies and listed pharmaceutical facilities, including hospital and clinic settings. Reviewable concerns include dispensing errors, adulterated or unapproved drugs, inadequate counseling, impairment, fraudulent services, improper disclosure and drug diversion. Identify both the pharmacy and involved personnel where known.
Supporting guidance: Board overview and current fax notice ↗Pharmacy complaint procedures ↗
How the official source says to file
- Use the Board’s complaint form. Give your contact details, the subject’s identifying information, a detailed statement and copies of relevant records, reports or correspondence.
- Sign the statement before a notary. The form expressly says to contact a Board inspector if you cannot obtain notarization.
- Return the form to the Board office, 5500 San Antonio Drive NE, Suite C, Albuquerque, NM 87109. The current homepage also directs documents to Pharmacy.Board@rld.nm.gov because its fax is not operational. Call 505-222-9830 with urgent patient or public-health concerns, then provide the complaint form.
Supporting guidance: Board overview and current fax notice ↗Board complaint form ↗Pharmacy complaint procedures ↗
What this route may not provide
The Board excludes ordinary drug prices and billing, nonfraudulent prescription insurance disputes, and malpractice by other healthcare practitioners, except pharmacist-clinicians. A substantiated violation of an enforced law or rule is required for license or registration sanctions.
Supporting guidance: Pharmacy complaint procedures ↗
Do not guess about confidentiality
The form requests complainant identity and a sworn signature. Anonymous filing, disclosure to the subject and public access to complaint materials were not established; ask an inspector before relying on confidentiality.
Supporting guidance: Board complaint form ↗
Ask promptly about filing time limits
A filing deadline was not established by this check; ask promptly. The checked materials do not give a completion estimate.
What may happen after filing
The Board assigns the complaint to an inspector, investigates and considers action on its licenses or registrations when the facts establish a violation. Ask the inspector about jurisdiction for a particular out-of-state pharmacy.
Supporting guidance: Pharmacy complaint procedures ↗
Prepare a reviewable submission
State the concern you want reviewed, give a short chronology and factual consequences, and explain your request. Keep supporting records and follow the receiving authority’s instructions before attaching or sending them.
Read the linked authority and process information ↗
Sources and scope
Board overview and current fax notice ↗
Licensed categories, office contact and documents-by-email notice.
Source checked: September 19, 2026
Pharmacy complaint procedures ↗
Examples, exclusions, inspector assignment and urgent complaints.
Source checked: September 19, 2026
Board complaint form ↗
Identity, supporting copies, signature, notary and inspector alternative.
Source checked: September 19, 2026
Source check: September 19, 2026. This records a review of the linked material, not a decision about your case. No clinical or legal reviewer is identified for this guide. Confirm current instructions with the receiving authority.