Care first. Seek urgent medical or dental attention for serious or worsening symptoms. Researching or preparing a complaint should never delay treatment.

North Carolina · Behavioral health

Separate counseling, social-work, MFT, psychology and addictions boards

Complaint instructions checked against the linked sources, with limitations and known conflicts. Confirm that the authority covers your concern.

Authority and scope

Check the license and concern

NCBLCMHC regulates clinical mental-health counselors and associate/supervisor credentials. The Social Work Certification and Licensure Board handles its social-work credentials and unlicensed clinical social work. The MFT Licensure Board separately regulates LMFT/LMFTA practice. Psychologists belong to the Psychology Board. The Addictions Specialist Professional Practice Board is a separate authority for credentials including LCAS and CADC.

Supporting guidance: Counselor board authority ↗Social-work board authority ↗MFT complaint instructions and form ↗ASPPB North Carolina board entry ↗IC&RC North Carolina authority entry ↗Psychology Board: current complaint instructions ↗Addictions Board: ethical complaint form ↗

Match the route to the credential

Use the license listed in the practitioner’s records or official license lookup. A psychiatrist is a physician; psychiatric nurses have nursing credentials. Some psychologists have prescribing authority, so medication alone does not identify the licensing board.

Choose the right licensing authority

Submission

How the official source says to file

  • Counseling: submit the signed Board complaint form with specific events, dates, alleged ethical/statutory breaches, witnesses and essential evidence. Email complaints@ncblcmhc.org or mail P.O. Box 77819, Greensboro, NC 27417. Electronic submissions permit typed signatures.
  • The counseling form authorizes the respondent to release records of interactions and answer Board questions, and permits the Board to quote complaint material to the respondent and others contacted. Read each release and hearing-appearance question before signing.
  • Social work: use the Board’s online complaint form, identify the practitioner, explain the alleged violations, add evidence and witnesses, and complete its truth-verification signature.
  • MFT: complete the online complaint form or request a printable alternative. Its releases cover interaction records, witness information, disclosure of the complaint to the respondent/others contacted, and appearing at a hearing; verify and sign the statement.
  • Psychology: use the current complaint page. Its five-page PDF asks for dates, practitioner and witness details, interaction-record releases, respondent disclosure, hearing participation and a dated typed-name electronic signature. The linked instructions direct the saved PDF to ExecutiveDirector@ncpsychologyboard.org or the Executive Director, 895 State Farm Road, Suite 101, Boone, NC 28607. The separate online destination was linked but its form was not readable.
  • Addictions: use the Board’s ethical-complaint form for registered through licensed substance-use professionals. Give respondent/contact details, firsthand facts and supporting evidence; complete its personal-knowledge affidavit and cooperation acknowledgment. The visible form permits up to five supporting files, each at most 100 MB. It distinguishes employment disputes from professional ethics; missing respondent details may be marked N/A.

Supporting guidance: Counselor complaint instructions ↗Counselor complaint and releases ↗Social-work complaint form ↗MFT complaint instructions and form ↗Psychology Board: complaint and releases ↗Psychology Board: email/mail instructions ↗Addictions Board: ethical complaint form ↗

Limits

What this route may not provide

The MFT Board cannot resolve fee-payment disputes or act as your lawyer. Do not apply that statement or another board’s filing rules to every behavioral credential. A private coaching or certification label alone does not establish one of these licenses. For a psychiatrist (MD/DO), use the medical guide; for a psychiatric advanced-practice nurse, use the nursing guide. Identify any facility or program complaint separately from the individual credential.

Supporting guidance: MFT complaint instructions and form ↗

Anonymity

Do not guess about confidentiality

Social-work and MFT materials are generally protected from public disclosure during investigation, but both boards say they cannot hide the complainant’s identity from the respondent. Public findings can protect a client who has not consented to public identification. Counseling also sends the complaint to the counselor; its form addresses possible public records and requests to withhold client-identifying information. Psychology’s PDF authorizes disclosure to the respondent and contacted witnesses; its public-records question lets a client request withholding identity and treatment details, without promising anonymity. Addictions ordinarily does not investigate anonymous complaints; its form permits disclosure to the accused and other authorized persons, and warns information may become public.

Supporting guidance: Counselor complaint and releases ↗Social-work complaint form ↗MFT complaint instructions and form ↗Psychology Board: complaint and releases ↗Addictions Board: ethical complaint form ↗

Complaint timing

A filing deadline was not established by this check; ask promptly.

A filing deadline was not established by this check; ask promptly. Counseling reviews complaint and response at a scheduled Ethics Committee meeting. MFT says due process takes time. Psychology usually requests the respondent’s reply within 30 days and says complex investigations take at least several months. These are processing periods, not a filing deadline or completion promise; addictions processing time was not established.

Supporting guidance: Counselor complaint instructions ↗MFT complaint instructions and form ↗Psychology Board: current complaint instructions ↗

Process

What may happen after filing

Counseling and MFT obtain a respondent reply, review evidence and decide whether further investigation or discipline is warranted. MFT can proceed through consent order or hearing. Social-work instructions explain Board review; do not contact unrelated board members about a pending case. Psychology screens jurisdiction and merit, then may investigate and refer for probable-cause review; outcomes include closure, education or charges and a hearing. Addictions asks for admissible evidence and cooperation with records, depositions or hearings; read its acknowledgment concerning costs for compelled cooperation.

Supporting guidance: Counselor complaint instructions ↗Social-work complaint form ↗MFT complaint instructions and form ↗Psychology Board: current complaint instructions ↗Addictions Board: ethical complaint form ↗

Evidence

Prepare a reviewable submission

State the concern you want reviewed, give a short chronology and factual consequences, and explain your request. Keep supporting records and follow the receiving authority’s instructions before attaching or sending them.

Sources and scope

Some agency-linked forms and destinations could not be read. Source-check dates apply to the material listed below; they do not establish that every linked portal was inspected or a complaint submitted.

Psychology Board: email/mail instructions ↗

Two-page PDF currently linked by the Board read: save completed form, email Executive Director or mail; its upload path year is not a freshness claim.

Source checked: September 30, 2026

Addictions Board: ethical complaint form ↗

Public form read: covered credentials, firsthand affidavit, evidence, cooperation/disclosure terms, ordinary anonymous-complaint limit and attachment caps; no submission made.

Source checked: September 30, 2026

Latest guide source check: September 30, 2026. Individual sources retain their own check dates. This records a review of the linked material, not a decision about your case. No clinical or legal reviewer is identified for this guide. Confirm current instructions with the receiving authority.

A state authority is one checkpoint—not the entire accountability system.

Compare the available routes →