Authority and scope
Check the license and concern
The Board accepts written complaints about pharmacies, pharmacists and pharmacy technicians. Name the pharmacy and individual involved, identify the patient and incident location, and describe specific conduct. The checked instructions do not separately explain intern complaints or the reach of jurisdiction over an out-of-state pharmacy; ask staff about those situations.
Supporting guidance: Complaint procedures ↗Paper complaint form ↗
Choose the right licensing authority
Online pharmacy complaint
Pharmacy, pharmacist or technician; visible form fields and certification checked.
Open this official route ↗Paper pharmacy complaint
Print, sign and mail to the Board office.
Open this official route ↗How the official source says to file
- Submit the online complaint or print the paper form and mail it to the Board. Its current office address is 1838 E Interstate Avenue, Suite D, Bismarck, ND 58503; questions: 701-877-2404.
- Provide complainant and patient information, the pharmacy or pharmacist, incident date and a specific narrative. Attach or upload copies of records, labels or prescription-container information; identify where other evidence can be obtained.
- Sign the paper truth declaration, or check the online certification. The checked form does not request notarization.
Supporting guidance: Paper complaint form ↗Online complaint form ↗Board homepage ↗Complaint procedures ↗
What this route may not provide
The described process concerns disciplinary review. Refunds, damages, ordinary insurance disputes and prescribing complaints are not addressed in these instructions; do not assume this process can provide those remedies.
Do not guess about confidentiality
The Board generally sends the complaint to the pharmacist-in-charge, pharmacist or technician for a response. Investigative Committee deliberations are confidential, but hearings and Board meetings are open. The Board tries to protect patient identity where possible; this is not a promise of anonymous filing.
Supporting guidance: Complaint procedures ↗
Ask promptly about filing time limits
A filing deadline was not established by this check; ask promptly. No fixed completion estimate was established.
What may happen after filing
Expect acknowledgment, the subject’s response and a decision letter. The Investigative Committee may close the matter, resolve it administratively or pursue formal discipline. If a hearing occurs, you may be asked to testify; the Board provides hearing and final-order information.
Supporting guidance: Complaint procedures ↗
Prepare a reviewable submission
State the concern you want reviewed, give a short chronology and factual consequences, and explain your request. Keep supporting records and follow the receiving authority’s instructions before attaching or sending them.
Sources and scope
Complaint procedures ↗
Written and online routes, subject disclosure, committee review and hearings.
Source checked: September 19, 2026
Paper complaint form ↗
Identifying information, signature and supporting evidence.
Source checked: September 19, 2026
Online complaint form ↗
Visible fields, document upload and certification.
Source checked: September 19, 2026
Board homepage ↗
Current office address and telephone.
Source checked: September 19, 2026
Source check: September 19, 2026. This records a review of the linked material, not a decision about your case. No clinical or legal reviewer is identified for this guide. Confirm current instructions with the receiving authority.