Authority and scope
Check the professional and concern
The Department of Health investigates complaints about its health licensees. Its nurses page covers registered nurses, practical nurses, and advanced practice registered nurses through the Board of Nurse Registration and Nursing Education. The Department separately licenses nursing assistants and medication aides, and those program pages direct complaints to the same Department intake service.
Supporting guidance: Nurses licensing ↗Nursing assistant licensing ↗Submit a complaint ↗
How the official source says to file
- Open the Department’s complaint search. Enter the individual or business name, using a partial name if necessary, and verify that the search result identifies the correct licensee.
- Select the complaint button for that result and follow the form. The search page suggests trying name variants when punctuation affects the search.
- If you want to remain anonymous, make that request in the complaint process. The instructions otherwise say the named licensee receives notice and a copy of the complaint.
Supporting guidance: Health professional complaint search ↗Submit a complaint ↗
What this route may not provide
The Department says its complaint process does not investigate billing or fee disputes, personality conflicts, or poor customer service alone. Focus on facts suggesting a violation of applicable professional standards. The checked instructions do not establish a damages or reimbursement remedy.
Supporting guidance: Submit a complaint ↗
Do not guess about confidentiality
The Department describes investigations as confidential but says the complaint goes to the licensee unless anonymity is requested. The reviewed instructions do not establish every circumstance in which identity could later be disclosed.
Supporting guidance: Submit a complaint ↗
Ask the Department promptly; a filing deadline was not established.
The checked instructions do not establish a nursing complaint filing deadline. Ask promptly about your circumstances. The Department’s warning that an investigation may take several months concerns processing time rather than the time available to file.
Supporting guidance: Submit a complaint ↗
What may happen after filing
The Department requests a response from the licensee and may seek additional information or testimony. A case can close, produce a letter of concern, or lead to recommended discipline. If the licensee contests proposed action, an administrative hearing may follow.
Supporting guidance: Submit a complaint ↗
Prepare a reviewable submission
State the concern you want reviewed, then add a short chronology, best supporting records, factual consequences, and a specific request for review.
Sources and scope
Submit a complaint ↗
Jurisdiction exclusions, confidentiality and anonymity request, licensee notice, timing of investigation, and disposition.
Source checked: September 19, 2026
Health professional complaint search ↗
Name search, matching the correct licensee, and complaint button instructions.
Source checked: September 19, 2026
Nurses licensing ↗
RN, LPN, APRN categories, Nursing Board name, and complaint link.
Source checked: September 19, 2026
Nursing assistant licensing ↗
Separate nursing assistant and medication aide credentials and common complaint link.
Source checked: September 19, 2026
Source check: September 19, 2026. This records a review of the linked material, not a decision about your case. No clinical or legal reviewer is identified for this guide. Confirm current instructions with the receiving authority.