Tennessee Board of Pharmacy

How the official source says to file

• Use the pharmacy-specific Allegations Report linked under How to File a Complaint. Use a separate report for each individual practitioner; identify the business, patient, incident chronology, witnesses and supporting copies.
• Sign and date the report. Review the voluntary patient authorization: it permits broad health and financial records, privileged communications, mental-health and substance-use information, and further disclosure that may lose privacy protection. A representative must attach proof of authority. The authorization ends after investigation or related discipline; written revocation does not undo information already released or action already taken.
• Mail to Tennessee Board of Pharmacy, Attn: Lead Investigator or Director, 665 Mainstream Drive, Second Floor, Nashville, TN 37243. The packet lists fax 615-741-2722 and telephone 615-253-1299. Keep copies; submitted materials are not returned.

Supporting guidance: Tennessee: pharmacy-specific complaint packet ↗Tennessee: health-professional complaint instructions ↗

What this route may not provide

The Board protects the public through professional regulation and discipline. It does not obtain refunds or injury compensation for complainants. Separate a dispensing or professional allegation from an insurance decision, employment disagreement or civil payment claim.

Supporting guidance: Tennessee: health-professional complaint instructions ↗Tennessee: pharmacy-specific complaint packet ↗

Do not guess about confidentiality

Department guidance permits anonymous reports but warns they receive no status updates. It states complainant identity is confidential, although requested patient records can identify you by inference. Investigation findings remain confidential; formal disciplinary information can become public.

Supporting guidance: Tennessee: health-professional complaint instructions ↗

Ask promptly; no filing deadline verified

A filing deadline was not established by this check; ask promptly. The pharmacy packet says review and investigation may take months. Do not assume filing pauses a separate legal deadline.

Supporting guidance: Tennessee: pharmacy-specific complaint packet ↗

What may happen after filing

A Board consultant and attorney assess the report. They may close it or direct an investigation. You receive written disposition; only general status information is available during review.

Supporting guidance: Tennessee: pharmacy-specific complaint packet ↗

Prepare a reviewable submission

State the concern you want reviewed, give a short chronology and factual consequences, and explain your request. Keep supporting records and follow the receiving authority’s instructions before attaching or sending them.