Texas State Board of Pharmacy

How the official source says to file

• Use the electronic form linked from the complaint page, or complete the signed, dated paper form. Include your name and address, the individual and pharmacy, incident dates and facts, patient relationship and requested prescription-label details.
• Attach copies of relevant labels, receipts, correspondence and medical documentation. Keep original evidence, including bottles, until an investigator contacts you.
• Mail the paper form to TSBP, 1801 Congress Avenue, Suite 13.100, Austin, TX 78701. Request a mailed form at 800-821-3205, option 1, or 512-305-8070.

Supporting guidance: Texas: pharmacy complaint instructions ↗Texas: complaint report form, September 2025 ↗Texas: complaint resolution ↗

What this route may not provide

The Board excludes rudeness, customer service, and ordinary pricing or billing disputes. It disciplines licensees but says it does not represent individual complainants or seek restitution or money damages for them.

Supporting guidance: Texas: complaint resolution ↗

Do not guess about confidentiality

Anonymous complaints are not accepted. Investigative material is confidential under section 565.055, with exceptions for proceedings, regulators and law enforcement. Section 565.056 requires giving the licensee allegations and information intended for an informal meeting. Confidentiality does not mean the licensee cannot identify you.

Supporting guidance: Texas: pharmacy complaint instructions ↗Texas Occupations Code: sections 565.055–565.056 ↗

Seven-year Board receipt rule; separate processing notices

Section 555.007(d) bars Board action on an alleged violation more than seven years before receipt of the complaint. File promptly; this is not a civil-lawsuit deadline. Section 555.006 requires a notice within 30 days of receipt, including estimated resolution time. For complaints within Board authority, status notices are due at least every four months unless they would jeopardize an undercover investigation. These are notice requirements, not a guaranteed completion date.

Supporting guidance: Texas Occupations Code: chapter 555 ↗

What may happen after filing

Staff assess jurisdiction and possible violations, and may investigate, close the case, issue a warning or pursue discipline. The Board provides written closure information unless you decline it.

Supporting guidance: Texas: complaint resolution ↗Texas: complaint report form, September 2025 ↗

Prepare a reviewable submission

State the concern you want reviewed, give a short chronology and factual consequences, and explain your request. Keep supporting records and follow the receiving authority’s instructions before attaching or sending them.