Virginia Board of Pharmacy / Department of Health Professions Enforcement Division

How the official source says to file

• Use DHP’s online complaint or printable form. Written complaints may be emailed to enfcomplaints@dhp.virginia.gov, faxed to 804-212-2174, mailed or delivered to Enforcement, 9960 Mayland Drive, Suite 300, Henrico, VA 23233-1463. Verbal reports or form requests: 800-533-1560 or 804-367-4691.
• Identify the professional’s full name and credential, business, patient, dates, places, witnesses and specific acts or omissions. Explain any injury, attempted resolution and reports to other agencies. Attach copies rather than originals.
• Read and sign the paper truthfulness declaration unless pursuing anonymous filing; ask staff how that option affects required fields or records authorization. Save a complete copy: DHP cannot supply one after submission, and the complaint cannot be withdrawn.

Supporting guidance: Virginia: complaint filing instructions ↗Virginia: complaint form ↗

What this route may not provide

DHP may pursue licensing discipline but cannot require a refund, reimbursement, damages or another personal remedy. Explain the pharmacy or practitioner conduct separately from the financial result you want.

Supporting guidance: Virginia: Enforcement Division ↗Virginia: complaint filing instructions ↗Virginia: disciplinary FAQ ↗

Do not guess about confidentiality

Anonymous reports are accepted, but investigation may be limited. The form warns that your information may be shared with the subject. Identification in an envelope, email or attachment defeats anonymity; DHP cannot guarantee it. Disciplinary notices and orders are public.

Supporting guidance: Virginia: complaint filing instructions ↗Virginia: complaint form ↗Virginia: disciplinary FAQ ↗

Ask promptly; no filing deadline verified

A filing deadline was not established by this check; ask promptly. DHP says processing time varies by case. A Board complaint does not establish or extend a separate court-filing period.

Supporting guidance: Virginia: disciplinary FAQ ↗

What may happen after filing

Enforcement gathers information and refers it to the Board. Insufficient cases close; supported allegations may proceed through an informal conference, consent resolution or formal hearing to possible license sanctions. The complaint source receives status or disposition notice and may need to testify.

Supporting guidance: Virginia: disciplinary FAQ ↗

Prepare a reviewable submission

State the concern you want reviewed, give a short chronology and factual consequences, and explain your request. Keep supporting records and follow the receiving authority’s instructions before attaching or sending them.