Illinois Behavioral health Complaint Route

Authority and scope

Check the license and concern

DPR lists clinical psychologists and prescribing psychologists, professional and clinical professional counselors (LPC/LCPC), social workers and clinical social workers (LSW/LCSW), and marriage/family therapists and associate marriage/family therapists. Its professional directory also lists behavior analysts. The general DPR complaint instructions apply to individuals and entities regulated by that division. A separate addiction-counselor certification complaint route was not established; check the provider’s underlying Illinois license and any certificate issuer.

Supporting guidance: IDFPR regulated professions ↗Illinois clinical and prescribing psychology ↗Illinois professional counseling ↗Illinois social work ↗Illinois marriage and family therapy ↗DPR complaint instructions ↗

Match the route to the credential

Use the license listed in the practitioner’s records or official license lookup. A psychiatrist is a physician; psychiatric nurses have nursing credentials. Some psychologists have prescribing authority, so medication alone does not identify the licensing board.

Choose the right licensing authority

Clinical and prescribing psychologists

Shared DPR complaint intake.

Open this official route ↗

Professional and clinical professional counselors

LPC and LCPC through DPR.

Open this official route ↗

Social workers and clinical social workers

LSW and LCSW through DPR.

Open this official route ↗

Marriage/family therapists and associates

Shared DPR intake; separate form for each profession.

Open this official route ↗

Behavior analysts

DPR-regulated profession; verify the individual credential.

Open this official route ↗

Submission

Checked steps and filing details to confirm

File in writing through the official DPR online complaint route or mail its paper complaint form as directed. The form does not accept telephone or walk-in complaints. Use a separate complaint form for each profession involved.
Identify the respondent and profession, treatment dates, what happened and supporting documents. Send copies rather than originals. Keep the individual practitioner’s conduct distinct from a clinic, insurer or employer dispute.
The complaint page gives placeholders for unknown respondent telephone and street details; follow those current directions rather than inventing information. For help contact the Complaint Intake Unit at 312-814-6910.

Supporting guidance: DPR complaint instructions ↗DPR complaint form ↗

Limits

What this route may not provide

DPR investigates possible professional-law violations. The paper instructions say it cannot represent you in court or provide legal advice. Specific authority to obtain a refund or compensation for these credentials was not established; do not count on a licensing complaint to recover money.

Supporting guidance: DPR complaint form ↗

Anonymity

Do not guess about confidentiality

DPR says complaints and investigations are confidential under its governing statute, with legal and agency-sharing exceptions. Anonymous acceptance and whether your identity or particular therapy records will be given to the respondent were not established. Confidentiality is not a guarantee that the practitioner cannot learn who complained.

Supporting guidance: DPR complaint instructions ↗

Complaint timing

Ask promptly about filing time limits

A filing deadline was not established by this check; ask promptly. The checked instructions do not establish a completion date or a separate behavioral-health incident-to-filing window.

Process

What may happen after filing

The paper instructions say an acknowledgment and case number follow receipt and opening of the complaint. The precise investigative sequence and available sanctions for each credential were not independently established in this check.

Supporting guidance: DPR complaint form ↗

Evidence

Prepare a reviewable submission

State the concern you want reviewed, give a short chronology and factual consequences, and explain your request. Keep supporting records and follow the receiving authority’s instructions before attaching or sending them.